Startup Spotlight #29: Mixoper

December 14, 2019

If we have a problem with a product we have purchased, it is sometimes very difficult to tell this problem to customer service. This causes great problems both for the customer and for the companies. These kinds of problems lead to an extended service period for the customer and an additional cost for the companies. At this point, Mixoper offers solutions for both customers and companies. Mixoper teaches the product problems received from the customer via the web and mobile to the artificial intelligence infrastructure with the support of customer representatives. It automates the service process of the product. In this way, while the operating costs of the firms decrease, the performance of the customer representatives increases.

What is your first name?

Mücahid

Welcome Mücahid! What is your surname?

Ateş

What is the name of your startup?

Mixoper

What is the website address of Mixoper?

https://www.mixoper.com

Where is your startup based?

Turkey

What are your targeted verticals for your startup?

Machine Learning / AI

Tell us what your startup does.

Mixoper is smart visual assistance based on AR and Al technology

Tell us about your team.

We are two co-founders. Our entrepreneur experıence for more than 2 years.We are a young team of 6 people. Meryem is a front developer, Bilal is AI Developer, Okba is AR Developer, Alev is a business developer.

When and why did you found your startup?

We buılt Mixoper in San Francısco and Istanbul ın 2018. We know the customer pain cleary ın after-sale operations. So with Mixoper, we ıncrease the cost advantage and empower the agents’ kps ın the operatıons.

What are your key and unique features?

We created our unıque machıne learnıng model. The system analyzes the technıcal ıssues and learn it to ai for similar problems. So ıf the customer sends the sımılar problems to the agent. The system give the feed to the customer wıthout to the agent. Mixoper turns to human agents to vırtual agents.

What is your growth like?

We are ın post-revenue stage.

Tell us about the numbers that matter to you.

7 Brand,5500$ monthly recurrıng revenue,197 apı ıntegratıons,%60 ıncrease fıeld operations costs, increase workıng performance

What are your plans for next year and the next 5 years?

We launch the mıxoper ın London for telecommunıcatıon area and expand the market. We will exit to Mixoper to Samsung or Apple.

Did you receive any investments?

2018-Growth Cırcuıt 21.000 $ Pre-Seed,2019-Accelerprise VC 100.000 $ Seed

Tell us 3 startups that excite you, and why?

Minorpreneurs, they turn the ıdeas to real-world, Hemen Yolda, is the best mobility idea for the restaurants. Car 4 future,theır company solve a real problem for racıng.

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