As the eCommerce industry goes up, customers’ needs increased even more. Customer success has become more tricky while customers’ adoption of eCommerce is increasing. The need for advanced solutions to meet customer expectations becomes a must. Here, chatbots come to eCommerce retailers’ rescue to fulfill customer success operations. Our startup spotlight guest this week is ingosa, which provides Conversational AI Solutions to boost your sales and customer satisfaction with intelligent virtual assistants and conversational display ads. Co-Founder Gökçe Duman told us about their journey.
What are your targeted verticals for your startup?
We’re a SaaS startup in AdTech.
Tell us about your team
Ingosa is a women-Led conversational AI startup with 3 co-founders: Gökçe Duman, Muammer Okumuş, Dürin Artuk. Muammer and Dürin are technical co-founders. Alper Cengiz is advisor and shareholder. Can Ali Avunduk is advisor Muammer Okumuş is founding partner and investor. Emre Çağın is developer intern.
What are your key and unique features?
Ingosa AI backbone -Tailor-made conversation design service -Natural language processing (NLP) powered -Conversational AI solutions are supported by software, digital marketing, and user experience expertise. Our unique features are
1) 1st Party Properties (Owned & Operated) Where? On websites & social media platforms Why? For building loyalty and churn reduction Natural language processing powered Multichannel integration (FB, IG, Zendesk) Works with 32 different languages How? Implement via Google Tag Manager or a single line of code. Fast and easy.
2) 3rd Party Properties (Display & Video) (Conversational Display Ads) Where? Inside display ads Why? For: Lead generation and consumer listening. x10 more engagement than traditional display ads, Lower cost per conversion, higher purchase intention and ad recall lift NLP powered How? Implement as a campaign creative via programmatic platforms (Google DV360, Adform, Sizmek by Amazon etc.)
What is your startup’s stage?
We’re in early revenue; we make between $1000 and $5000 per month.
Tell us about the numbers that matter to you.
Total Revenue in 2022: 51.2 K ₺
Current MRR: ~19K ₺
Total Sales Pipeline: 200+ Brands
Total interactions in 2022: 50.000
Total AdTech impressions in 2022: 8M
What are your plans for next year and the next 5 years?
1) Being a great, global company
2) Enabling best-in-class conversational AI
3) Building strong relationships (w/ customers & investors)
September 8, 2023
Ahmet Hulusi Torlar