Erdem Sağlamer is the Customer Management Director at Allianz. He has experience with 20 years on Customer Experience Management in telecommunication and insurance sectors. Throughout his career he worked for leading brands such as Turkcell and Allianz. He has deep knowledge on CX Strategy, Loyalty Management, Design Thinking, Digital & CX Culture Transformation, Digital Channels Management,Innovation,CX Journey and Customer Data Analytic. He is 6 Sigma Black Belt and he is attending both national and international summits as a speaker. He is an Industrial Engineer and Coactive Coach, holds a MBA degree and Also he completed educational programs at Istanbul Bilgi University and IMD Business School.