Executive and General Management / Strategic Planning / Process Improvement and Productivity / Resource and Cost Management / Software Development / Customer Experience & Digital Journey Excellence Management
Accomplished Executive with experience in operations, P&L oversight, offshore software development, service management, business process outsourcing (BPO), large scale call center management and digital marketing operations involving both start-up and growth organizations. Result-oriented, decisive leader with proven success in new market identification and strategic positioning for multimillion-dollar telecommunications, call center, software and outsourcing organizations. Track record of increasing sales and growing operational improvements to drive productivity and reduce costs. Excel in dynamic, demanding environments while remaining pragmatic and focused.
Core Competencies are; Process Management, Innovation, Business Process Outsourcing, Cost Cutting, Product Development, Service Management, Software Development, Call Center Management, Customer Experience, Organizational Restructuring, Digital Marketing, Online Engagement, Operations Re-engineering.